Compliance Management for Trampoline Parks
Handle trampoline safety, customer management, and operational compliance with digital tools built for bounce venues.
The Challenge
Trampoline parks have one of the highest injury rates in the leisure sector, with equipment requiring rigorous daily inspection, staff needing specific supervision training, and every participant requiring a valid waiver. IATP standards, insurance requirements, and the high likelihood of serious injuries mean documentation must be comprehensive. Paper systems can't ensure every trampoline mat is inspected before opening, track staff supervision ratios in real-time, or retrieve waivers instantly when injuries occur.
How Assistant Manager Solves Trampoline Parks Compliance
Each module is designed to address the specific challenges trampoline parks businesses face every day.
Checklist Management
Trampoline parks need inspection checklists that verify each individual mat, spring, pad, and foam pit element - not just zone-level checking that masks inadequate inspection
The Problems
Why This Matters for Trampoline Parks
- Court inspections are rushed or incomplete, with staff ticking 'all mats checked' without actually testing each trampoline, pad, and foam pit element
A damaged mat or loose spring isn't identified before customers use it, leading to injury and investigation that reveals superficial checking
- Foam pit inspections are inconsistent, with staff not checking pit depth, foam cube condition, or hidden hazards beneath the surface
A customer lands awkwardly in a shallow foam pit or hits a hard object hidden beneath, causing neck or spinal injuries
The Solution
How Checklist Management Helps
Court-by-court digital checklists with individual trampoline verification, foam pit depth measurement requirements, and photo evidence of inspected equipment
Every trampoline is documented as individually inspected, foam pit depths are verified and recorded, and managers can prove systematic checking to insurers and investigators
Use Cases:
- • Individual trampoline mat and spring inspection
- • Foam pit depth measurement and cube condition verification
- • Wall pad and barrier condition checks
- • Slam dunk and basketball area equipment verification
- • Ninja course and obstacle element inspection
- • Party room and quiet area safety checks
- • End-of-day shutdown and securing procedures
Feature Screenshot
Checklist Management
Real-World Examples
Example 1: Court inspections are rushed or incomplete, with staff ticking 'all mats checked' without actually testing each trampoline, pad, and foam pit element
Real Scenario
"A customer lands on a worn trampoline mat that tears, causing a serious injury. Investigation reveals the morning check took 5 minutes for 40 trampolines - physically impossible to have tested each one. The paper log just says 'all courts checked - passed'."
Example 2: Foam pit inspections are inconsistent, with staff not checking pit depth, foam cube condition, or hidden hazards beneath the surface
Real Scenario
"A teenager doing a flip lands badly in the foam pit and injures their neck. Investigation reveals the pit was 6 inches shallower than required - compressed foam cubes hadn't been fluffed in weeks, and nobody had checked depth since installation."
Employee Scheduling
Trampoline parks need scheduling that enforces IATP supervision ratios by activity type and verifies staff have zone-specific training before assignment
The Problems
Why This Matters for Trampoline Parks
- Court supervision ratios aren't maintained, with too few staff covering large bounce areas during busy periods
Injuries occur in unsupervised zones, and investigation reveals supervision ratios were well below IATP recommendations
- Staff are scheduled for court supervision without checking they've completed specific training for foam pits, dodgeball, or other activity zones
Untrained staff supervise high-risk activities like foam pits or performance areas, unable to spot dangerous behaviour or respond correctly
The Solution
How Employee Scheduling Helps
Court-specific scheduling with ratio enforcement, activity-zone training verification, and real-time supervision visibility across the park
IATP supervision ratios are maintained, only trained staff supervise high-risk activities, and managers see coverage across all zones instantly
Use Cases:
- • Main court supervision ratio enforcement
- • Foam pit and performance area specialist scheduling
- • Dodgeball and battle beam staff requirements
- • First aider coverage for all operating hours
- • Junior session supervision ratios
- • Party host and event staffing
- • Real-time ratio monitoring during sessions
Feature Screenshot
Employee Scheduling
Real-World Examples
Example 1: Court supervision ratios aren't maintained, with too few staff covering large bounce areas during busy periods
Real Scenario
"A child is injured when another jumper lands on them. The court had 25 children with one supervisor who was watching a different area. IATP guidelines recommend 1:15 ratios - you were at 1:25. The insurer questions your operating procedures."
Example 2: Staff are scheduled for court supervision without checking they've completed specific training for foam pits, dodgeball, or other activity zones
Real Scenario
"A new staff member supervises the foam pit area on their second day. A teenager attempts a dangerous flip and lands badly. The staff member doesn't know the correct response procedure and moves the injured person, worsening a spinal injury."
Training & Development
Trampoline parks need IATP-aligned training covering zone-specific supervision, spinal injury response, and comprehensive customer briefing - with robust assessment to prove competency
The Problems
Why This Matters for Trampoline Parks
- Staff receive basic induction but no specific training for foam pit supervision, injury response, or spinal immobilisation procedures
When serious injuries occur, staff make poor decisions that worsen outcomes, and investigation reveals no documented training for the situation
- Safety briefing delivery is rushed during busy periods, with staff skipping key safety rules to get more jumpers on court
Customers don't know the rules, dangerous behaviour isn't prevented, and injuries occur from exactly what the briefing should have prevented
The Solution
How Training & Development Helps
IATP-aligned training with zone-specific modules, spinal injury response training, standardised briefing scripts, and competency assessment before court supervision
All staff demonstrate competency before supervising courts, injury response follows correct protocols, and briefings are consistent and complete
Use Cases:
- • IATP supervisor training with competency assessment
- • Foam pit and performance area specialist training
- • Spinal injury recognition and immobilisation training
- • Customer safety briefing delivery training
- • First aid certification with trauma focus
- • Dodgeball and battle beam supervision training
- • Junior session and party host training
- • Annual refresher and revalidation training
Feature Screenshot
Training & Development
Real-World Examples
Example 1: Staff receive basic induction but no specific training for foam pit supervision, injury response, or spinal immobilisation procedures
Real Scenario
"A customer lands badly and complains of neck pain. The supervisor helps them sit up and walk off the court. Paramedics are shocked - the customer has a spinal fracture that was potentially worsened by movement. Investigation reveals no spinal immobilisation training."
Example 2: Safety briefing delivery is rushed during busy periods, with staff skipping key safety rules to get more jumpers on court
Real Scenario
"A customer is injured when another jumper double-bounces them. The injured customer claims they weren't told about the one-per-trampoline rule. Your CCTV shows the briefing lasted 45 seconds - normal is 3-4 minutes. Staff admit they 'shortened it because of the queue'."
Time Clock & Attendance
Trampoline parks need attendance tracking that shows zone coverage in real-time, not just who is on site - essential for maintaining IATP ratios during sessions
The Problems
Why This Matters for Trampoline Parks
- There's no real-time visibility of court coverage, with managers not knowing if supervision ratios are maintained during sessions
Courts become unsupervised during breaks or staff movement, and injuries occur in zones without adequate coverage
- Staff work long shifts during school holidays without proper breaks, leading to fatigue that affects supervision quality
Fatigued supervisors miss dangerous behaviour or respond slowly to incidents, creating safety risks during your busiest periods
The Solution
How Time Clock & Attendance Helps
Zone-based attendance with real-time coverage visibility, automatic ratio alerts when zones are understaffed, and break compliance monitoring
Managers see court coverage in real-time, ratio drops trigger immediate alerts, and break compliance prevents fatigue-related incidents
Use Cases:
- • Zone-based attendance tracking across all courts
- • Real-time supervision ratio monitoring
- • Automatic alerts when coverage drops below IATP ratios
- • Break scheduling without compromising court coverage
- • Accurate timesheet generation for payroll
- • Fatigue management for busy periods
- • Attendance records for incident investigation
Feature Screenshot
Time Clock & Attendance
Real-World Examples
Example 1: There's no real-time visibility of court coverage, with managers not knowing if supervision ratios are maintained during sessions
Real Scenario
"A child is injured during the 2pm session. Investigation reveals the court had no supervisor for 8 minutes while staff swapped breaks. Nobody noticed because there's no real-time visibility of who is covering which zone."
Example 2: Staff work long shifts during school holidays without proper breaks, leading to fatigue that affects supervision quality
Real Scenario
"A supervisor working their 6th hour straight fails to spot a teenager doing dangerous flips. The teenager falls badly. Investigation reveals the supervisor was exhausted and had exceeded break requirements. No system tracked their working hours or break compliance."
Risk Assessment
Trampoline parks need zone-specific risk assessments that recognise different activities have different risks - foam pits, performance areas, battle beams, and main courts all need separate assessment
The Problems
Why This Matters for Trampoline Parks
- Risk assessments treat all trampolines equally, without recognising that performance areas, foam pits, and battle beams have very different risk profiles
High-risk activities don't have appropriate controls, and when injuries occur in performance areas, investigation finds inadequate risk assessment
- Special sessions like fitness classes, toddler times, and SEN sessions have no specific risk assessments despite having different participant needs
When incidents occur during special sessions, investigation finds no assessment of the specific risks for that participant group
The Solution
How Risk Assessment Helps
Activity-specific risk assessments for each zone and session type, participant group-specific assessments, and automatic review prompts when activities change
Each activity zone has appropriate risk assessment, special sessions are properly assessed, and changes trigger reassessment automatically
Use Cases:
- • Main court and general bouncing risk assessments
- • Foam pit and performance area risk assessments
- • Dodgeball and battle beam activity assessments
- • Toddler and junior session risk assessments
- • Fitness class risk assessments
- • SEN session risk assessments
- • Party and event risk assessments
Feature Screenshot
Risk Assessment
Real-World Examples
Example 1: Risk assessments treat all trampolines equally, without recognising that performance areas, foam pits, and battle beams have very different risk profiles
Real Scenario
"A teenager attempts a backflip in the performance area and lands on their head. Your risk assessment covers 'trampoline use' generically - there's nothing specific about flips, performance area risks, or age/ability restrictions for advanced manoeuvres."
Example 2: Special sessions like fitness classes, toddler times, and SEN sessions have no specific risk assessments despite having different participant needs
Real Scenario
"A toddler is injured during a 'Tiny Tots' session when an older child (sibling) is allowed on court. Your risk assessment covers general bouncing - there's nothing about mixed-age risks, toddler-specific hazards, or supervision for very young children."
Accident & Incident Records
Trampoline parks see more injuries than most leisure venues - incident documentation must be rapid, complete, and linked to participant waivers for legal defence
The Problems
Why This Matters for Trampoline Parks
- With higher injury rates than most leisure activities, paper incident forms get lost, damaged, or incomplete, leaving gaps when solicitors come calling
Claims arrive months later and you can't find complete records of what happened, what first aid was given, or whether waivers were signed
- Near-misses and unsafe behaviour incidents aren't recorded, so patterns in specific zones or with specific activities aren't identified
The same dangerous behaviour causes multiple near-misses before finally causing a serious injury, at which point investigation reveals known issues
The Solution
How Accident & Incident Records Helps
Mobile incident reporting with zone tracking, waiver linkage, photo evidence, RIDDOR determination, and trend analysis by activity type
Every incident is documented immediately with linked waiver, patterns are identified by zone and activity, and legal claims have comprehensive evidence
Use Cases:
- • Customer injury documentation with automatic waiver linkage
- • Near-miss and unsafe behaviour logging by zone
- • Collision and multi-person incident recording
- • First aid treatment documentation
- • RIDDOR determination for serious injuries
- • Trend analysis by zone, time, and activity type
- • Insurance claim preparation with evidence packages
Feature Screenshot
Accident & Incident Records
Real-World Examples
Example 1: With higher injury rates than most leisure activities, paper incident forms get lost, damaged, or incomplete, leaving gaps when solicitors come calling
Real Scenario
"A solicitor contacts you about an injury claim from 8 months ago. You vaguely remember the incident, but the paper form is incomplete and partially illegible. The waiver signature can't be found. Without complete records, your legal defence is compromised."
Example 2: Near-misses and unsafe behaviour incidents aren't recorded, so patterns in specific zones or with specific activities aren't identified
Real Scenario
"Teenagers have been doing dangerous flips in the foam pit for weeks - staff have told them to stop but nobody logged it. When one finally lands badly and is seriously injured, investigation reveals multiple previous incidents with the same behaviour pattern."
COSHH Assessments
Trampoline parks need COSHH management for specialist equipment cleaning including foam pit treatment, trampoline mat sanitisation, and grip sock hygiene
The Problems
Why This Matters for Trampoline Parks
- Trampoline and foam pit sanitisation products are used without COSHH assessments, with 'whatever's cheapest' chosen without considering safety or suitability
Staff develop reactions from frequent chemical exposure, or cleaning residue causes skin irritation for customers on grip socks
- Foam pit sanitisation is inconsistent, with foam cubes cleaned infrequently and no assessment of what products are safe for the foam material
Foam cubes degrade from incorrect cleaning products, or aren't sanitised frequently enough creating hygiene issues
The Solution
How COSHH Assessments Helps
COSHH management for court cleaning, grip sock sanitisation, and foam pit treatment, with product suitability verification and correct application procedures
All cleaning products are assessed with correct application procedures, equipment-appropriate products prevent damage, and customer hygiene complaints are addressed
Use Cases:
- • Trampoline mat and court surface sanitiser assessments
- • Grip sock cleaning and sanitisation products
- • Foam pit cube treatment and hygiene products
- • General cleaning chemical management
- • Hand sanitiser and customer hygiene products
- • Staff training on correct product application
- • Equipment-safe product specification
Feature Screenshot
COSHH Assessments
Real-World Examples
Example 1: Trampoline and foam pit sanitisation products are used without COSHH assessments, with 'whatever's cheapest' chosen without considering safety or suitability
Real Scenario
"Multiple customers complain of itchy feet after sessions. Investigation reveals the grip sock sanitiser isn't rinsed properly and leaves residue. There's no COSHH assessment showing correct dilution or rinsing requirements - staff just spray and stack."
Example 2: Foam pit sanitisation is inconsistent, with foam cubes cleaned infrequently and no assessment of what products are safe for the foam material
Real Scenario
"Parents complain about dirty foam cubes and unpleasant smells. Your foam pit hasn't been properly sanitised in months - the product you used last time damaged the foam. There's no COSHH assessment showing suitable products or cleaning frequency."
HR Management
Trampoline parks need to track IATP qualifications, zone-specific training, and first aid certifications alongside DBS checks for staff working with children
The Problems
Why This Matters for Trampoline Parks
- IATP qualification status, first aid certifications, and zone-specific training are tracked on spreadsheets that aren't kept current
Staff supervise courts without valid IATP training, first aid coverage lapses, and investigation reveals training gaps that should have been addressed
- DBS checks for staff working with children aren't systematically tracked, with gaps in clearance going unnoticed
Staff without proper vetting supervise children's sessions and parties, creating safeguarding risk
The Solution
How HR Management Helps
Complete staff profiles with IATP certification, zone qualifications, DBS tracking, and automatic alerts before anything expires
All qualifications are current with automatic renewal alerts, DBS status is tracked systematically, and scheduling can verify zone competency
Use Cases:
- • IATP supervisor certification tracking
- • Zone-specific training and competency records
- • First aid and trauma certification management
- • DBS check tracking for children-facing roles
- • Spinal immobilisation training verification
- • Emergency contact quick access across park
- • Skills matrix for zone scheduling
Feature Screenshot
HR Management
Real-World Examples
Example 1: IATP qualification status, first aid certifications, and zone-specific training are tracked on spreadsheets that aren't kept current
Real Scenario
"Your insurer asks for IATP training records. Your spreadsheet shows 15 qualified supervisors - but 4 have left, 3 certificates expired, and 2 never completed training. You actually have 6 qualified staff covering a park that needs 12."
Example 2: DBS checks for staff working with children aren't systematically tracked, with gaps in clearance going unnoticed
Real Scenario
"A parent at a children's party asks if all party hosts are DBS checked. You confidently say yes - then check and find one party host was never processed, and another's update service lapsed 8 months ago. You've had them running children's parties for months."
Results Trampoline Parks Businesses Achieve
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