How a five-home care group eliminated CQC inspection anxiety, cut medication errors to near-zero, and freed their carers to spend more time with residents.
Zero
CQC Compliance Failures
98%
Medication Round Accuracy
40%
Less Admin Time
Operating five residential care homes across the East Midlands, Pendlewick faced an enormous and ever-growing compliance burden. CQC regulations demand meticulous record-keeping: medication administration records, risk assessments, staff training logs, incident reports, and daily care plans. Every home ran its own paper-based systems, making group-level oversight almost impossible. Managers spent three to four hours each day on paperwork alone, and inconsistencies between homes were a constant source of stress before inspections.
3-4 hrs
Daily manager admin time
5 homes
With disconnected systems
12%
Medication round error rate
Assistant Manager gave Pendlewick a single digital platform across all five homes. Care plans, medication records, risk assessments, and staff training certificates are now managed in one place, visible to the whole group in real time. Automated reminders ensure nothing is missed, and audit trails give CQC inspectors exactly what they need at the touch of a button.
Electronic MAR sheets with built-in prompts, double-check workflows, and full audit trails that eliminate transcription errors
Inspection-ready reports generated instantly, covering all five Key Lines of Enquiry across every home
Automatic tracking of mandatory training expiry dates with escalating reminders to managers and HR
Live compliance status across all five homes on a single screen, with red-amber-green RAG ratings per home
The results have been remarkable. Both CQC inspections since going live returned 'Good' ratings with inspectors specifically praising the quality and accessibility of records. Medication round accuracy climbed from 88% to 98% within three months. Manager admin time dropped by 40%, and the time saved has gone back into resident care and staff supervision. Pendlewick is now planning to open a sixth home, confident their compliance infrastructure can scale with them.
Zero
CQC Compliance Failures
98%
Medication Round Accuracy
40%
Less Admin Time
"Running five care homes means our compliance burden is enormous. CQC inspections, medication records, staff training matrices, risk assessments — the paperwork was suffocating our managers and pulling carers away from residents. Assistant Manager changed everything. Our last two CQC inspections were both 'Good', our medication round accuracy is at 98%, and our team leaders have genuinely got their evenings back."
Sarah Thompson
Operations Director, Pendlewick Care Group
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