Event Security Compliance Excellence
Manage SIA Door Supervisor licensing, event compliance, and crowd management with digital tools designed for event security.
The Challenge
Event security companies must deploy SIA-licensed door supervisors across multiple venues simultaneously, often at short notice with large numbers of staff. Licensing authorities require documented security arrangements as part of premises licence conditions, incidents must be recorded for police and court proceedings, and major events need coordination across multiple team leaders. When licensing reviews occur or police investigate event incidents, your documented deployment, training, and incident records determine both your reputation and legal liability.
How Assistant Manager Solves Event Security Compliance
Each module is designed to address the specific challenges event security businesses face every day.
Checklist Management
Event security requires venue-by-venue compliance with different layouts, capacity limits, and licensing conditions - checklists must be configurable while ensuring consistent documentation standards
The Problems
Why This Matters for Event Security
- Pre-event venue checks vary in quality - some supervisors thoroughly check emergency exits and safety equipment while others complete cursory inspections
Fire safety issues, blocked exits, or equipment faults are not identified before events begin, creating liability exposure
- Ejection and refusal documentation is inconsistent - some door staff document thoroughly while others make minimal notes or no record at all
When ejected patrons make complaints or claims, documentation is inadequate to demonstrate proper procedures were followed
The Solution
How Checklist Management Helps
Structured pre-event checklists with photo evidence, standardised ejection and refusal documentation, and venue-specific procedures configured per site
Every venue check is documented with evidence, ejections are recorded with full details for investigation, and venue-specific requirements are built into checklists
Use Cases:
- • Pre-event fire exit and safety verification
- • Venue capacity monitoring procedures
- • Ejection and refusal documentation
- • Entry search and seizure logging
- • ID verification and Challenge 25 records
- • End of event security procedures
- • VIP and guest list management
Feature Screenshot
Checklist Management
Real-World Examples
Example 1: Pre-event venue checks vary in quality - some supervisors thoroughly check emergency exits and safety equipment while others complete cursory inspections
Real Scenario
"During a busy event, a fire exit is found to be blocked by equipment moved after your pre-event check. Your checklist shows 'all exits clear' but with no photo evidence or detail. When questioned, you cannot prove the exit was clear when you checked it."
Example 2: Ejection and refusal documentation is inconsistent - some door staff document thoroughly while others make minimal notes or no record at all
Real Scenario
"An ejected patron claims they were assaulted by door staff. Your incident log has one line: 'male ejected for being drunk'. There are no details of behaviour, warnings given, witnesses, or the ejection method used. You cannot defend the allegation."
Scheduling
Event security scheduling must handle high volumes of staff across multiple venues with varying requirements, while ensuring 100% SIA compliance for every deployment
The Problems
Why This Matters for Event Security
- Large events require rapid deployment of dozens of door supervisors, but licence verification for all staff is time-consuming and error-prone
Unlicensed staff are deployed at events, creating SIA enforcement risk and invalidating your professional indemnity insurance
- Door staff availability changes constantly, with last-minute cancellations leaving events understaffed
Events proceed with inadequate security coverage, or expensive agency staff are brought in at premium rates
The Solution
How Scheduling Helps
Bulk SIA licence verification for large deployments, availability management with confirmation workflows, and rapid replacement sourcing from approved pools
All deployed staff are verified licensed before every event, availability is confirmed in advance, and replacement sourcing is streamlined
Use Cases:
- • Bulk SIA Door Supervisor licence verification
- • Event staffing requirement planning
- • Staff availability confirmation workflows
- • Venue-specific experience matching
- • Supervisor and team leader allocation
- • Agency and casual staff management
- • Multi-venue event coordination
Feature Screenshot
Scheduling
Real-World Examples
Example 1: Large events require rapid deployment of dozens of door supervisors, but licence verification for all staff is time-consuming and error-prone
Real Scenario
"A major festival deploys 80 door supervisors. In the rush to fill positions, three staff with expired licences are assigned. SIA compliance officers conducting checks identify them. Your company faces enforcement action and the venue questions your vetting procedures."
Example 2: Door staff availability changes constantly, with last-minute cancellations leaving events understaffed
Real Scenario
"Eight door staff cancel on the day of a major event. You scramble to find replacements, eventually deploying agency staff at double rate. The event proceeds, but your margin is eliminated and the team lacks venue experience."
Time & Attendance
Door staff often work for multiple companies and at multiple venues - accurate attendance and cumulative hour tracking is essential for both billing accuracy and duty of care
The Problems
Why This Matters for Event Security
- Door staff sign-in at events is paper-based, with signing in for colleagues or inaccurate times going undetected
Clients are billed for staff who arrived late or did not attend, and when incidents occur, you cannot prove who was actually on duty
- Event security involves late nights and early mornings, with cumulative hours across multiple events difficult to track
Door staff work excessive hours across multiple venues and employers, leading to fatigue and poor decision-making during incidents
The Solution
How Time & Attendance Helps
GPS-verified event check-in and check-out, real-time attendance visibility for event managers, and Working Time Regulations monitoring across deployments
Attendance is verified with location and time evidence, managers see real-time staffing levels, and working hours are tracked to prevent fatigue-related incidents
Use Cases:
- • GPS-verified event site check-in
- • Real-time staffing level visibility
- • Break compliance for long events
- • Working Time Regulations cumulative tracking
- • Client billing verification
- • Late arrival and early departure alerts
- • Multi-venue working hour declarations
Feature Screenshot
Time & Attendance
Real-World Examples
Example 1: Door staff sign-in at events is paper-based, with signing in for colleagues or inaccurate times going undetected
Real Scenario
"A venue queries an invoice showing 10 door staff worked from 8 PM. Their CCTV shows only 8 staff on the doors at that time. Your paper sign-in sheet has 10 signatures at 8 PM. The discrepancy damages trust and you reduce the invoice."
Example 2: Event security involves late nights and early mornings, with cumulative hours across multiple events difficult to track
Real Scenario
"A door supervisor mishandles a situation, using excessive force. Investigation reveals they had worked 60 hours in the previous week across three different venues. You only knew about the hours worked for you - their total hours exceeded Working Time limits."
Training & Development
Door supervisors need ongoing training beyond initial licensing - conflict management, first aid, venue procedures - to maintain competence and reduce liability exposure
The Problems
Why This Matters for Event Security
- SIA Door Supervisor licence renewals require top-up training, but with large casual workforces tracking who needs renewal and when is complex
Staff licences expire without warning, leaving you short of licensed door staff for events and facing deployment of unlicensed personnel
- Conflict management and physical intervention training is completed for SIA licensing but not refreshed, leading to skills degradation over time
Door staff responses to challenging situations do not reflect best practice, increasing injury risk and legal liability
The Solution
How Training & Development Helps
SIA Door Supervisor licence tracking with renewal alerts, mandatory refresher training schedules, and venue-specific induction documentation
Licence renewals are flagged well in advance, critical skills are refreshed regularly, and venue-specific knowledge is documented
Use Cases:
- • SIA Door Supervisor licence renewal management
- • Conflict management refresher training
- • Physical intervention skills updates
- • First aid certification tracking
- • Venue-specific induction records
- • Counter-terrorism awareness training
- • Drugs and weapons awareness courses
Feature Screenshot
Training & Development
Real-World Examples
Example 1: SIA Door Supervisor licence renewals require top-up training, but with large casual workforces tracking who needs renewal and when is complex
Real Scenario
"You check licence status for a major event and discover 12 of your regular door staff have licences expiring in the next two weeks. None have completed renewal training. You cannot deploy them after expiry, leaving you severely short-staffed."
Example 2: Conflict management and physical intervention training is completed for SIA licensing but not refreshed, leading to skills degradation over time
Real Scenario
"A door supervisor uses an inappropriate restraint technique on an aggressive patron. The patron is injured and claims assault. The door supervisor's physical intervention training was five years ago with no refresher. Your due diligence on ongoing training is questioned."
HR Management
Event security companies typically maintain large pools of casual staff requiring vetting documentation, licence tracking, and availability management - not traditional employment relationships
The Problems
Why This Matters for Event Security
- Event security relies heavily on casual and zero-hours staff, but personnel files are incomplete with missing vetting documentation
When venues or licensing authorities request staff vetting evidence, files are incomplete or documentation cannot be located
- Casual door staff work for multiple companies, making it difficult to know who is available, who is working elsewhere, and who has left the industry
Staff who have left security work remain on your books, response rates to shift offers are poor, and active workforce size is unclear
The Solution
How HR Management Helps
Digital personnel files with vetting document storage, active workforce status tracking, and automated right-to-work verification
All vetting documentation is centrally stored and accessible, workforce status is current and accurate, and compliance requirements are met
Use Cases:
- • BS 7858 vetting documentation storage
- • Right-to-work verification and monitoring
- • SIA licence document management
- • Workforce status and availability tracking
- • Casual staff engagement records
- • DBS check management
- • Uniform and equipment issuance tracking
Feature Screenshot
HR Management
Real-World Examples
Example 1: Event security relies heavily on casual and zero-hours staff, but personnel files are incomplete with missing vetting documentation
Real Scenario
"A major venue client requests BS 7858 vetting evidence for all door staff working their premises. Your files show half the required documentation is missing or outdated. The client suspends your contract until vetting is completed."
Example 2: Casual door staff work for multiple companies, making it difficult to know who is available, who is working elsewhere, and who has left the industry
Real Scenario
"You contact 40 door staff for an event but only 8 respond. Investigation reveals 15 have moved to other industries, 10 now work exclusively for competitors, and 7 have relocated. Your 'pool' of 40 is actually 8 reliable contacts."
Risk Assessment
Event security risks are highly variable - different event types, venues, performers, and audiences create different risk profiles requiring specific assessment and planning
The Problems
Why This Matters for Event Security
- Event risk assessments are generic templates that do not address specific event types, audiences, or known risk factors
Security planning does not match actual risks, leaving events under-resourced for specific challenges they face
- Venue risk assessments from licensing applications are used without updating for specific events or changed circumstances
Risk measures designed for typical venue operation are inadequate for special events with different crowds and dynamics
The Solution
How Risk Assessment Helps
Event-specific risk assessments, crowd dynamic analysis, intelligence integration for known risks, and dynamic risk updates during events
Every event has a specific risk assessment reflecting its unique factors, intelligence informs security planning, and risks are monitored and updated throughout events
Use Cases:
- • Event-specific risk assessments
- • Crowd dynamic risk analysis
- • Intelligence-led security planning
- • Artist and performer risk considerations
- • Venue-specific hazard identification
- • Dynamic risk monitoring during events
- • Post-event risk review and lessons
Feature Screenshot
Risk Assessment
Real-World Examples
Example 1: Event risk assessments are generic templates that do not address specific event types, audiences, or known risk factors
Real Scenario
"A youth event uses your standard risk assessment. The event attracts gang-related tensions that your generic assessment did not consider. Serious violence occurs that specific intelligence could have predicted and additional measures could have prevented."
Example 2: Venue risk assessments from licensing applications are used without updating for specific events or changed circumstances
Real Scenario
"A venue with a risk assessment for regular club nights hosts a one-off event with a different demographic. The same security measures are applied. The event crowd dynamics are completely different and the security team is overwhelmed."
Incident Reporting
Event incidents often become legal matters - assaults, drug possession, licensing reviews - requiring detailed contemporaneous documentation that stands up to legal scrutiny
The Problems
Why This Matters for Event Security
- Incident documentation during busy events is minimal, with details recorded on scraps of paper or not at all in the chaos of managing situations
When police request statements or licensing authorities investigate incidents, records are incomplete or non-existent
- Drug seizures and weapon finds are not properly documented, with items disposed of or lost before proper recording
Police cannot pursue prosecutions without proper evidence handling, and your professional seizure procedures are questioned
The Solution
How Incident Reporting Helps
Mobile incident capture with photo and video evidence, drug and weapons seizure documentation with chain of custody, and structured witness statement collection
Incidents are documented in real-time with complete evidence, seizures follow evidential procedures, and statements are collected while details are fresh
Use Cases:
- • Real-time incident documentation
- • Ejection and refusal recording with reasons
- • Drug and weapons seizure chain of custody
- • Witness statement collection
- • Assault and violence incident reports
- • Medical incident documentation
- • Police liaison and disclosure records
Feature Screenshot
Incident Reporting
Real-World Examples
Example 1: Incident documentation during busy events is minimal, with details recorded on scraps of paper or not at all in the chaos of managing situations
Real Scenario
"Police investigate an assault at a venue and request door staff statements. Your team remembers the incident but nobody documented it at the time. Weeks later, memories have faded and statements are vague and inconsistent."
Example 2: Drug seizures and weapon finds are not properly documented, with items disposed of or lost before proper recording
Real Scenario
"Door staff seize suspected drugs but the items are lost before police collect them. There is no chain of custody documentation and minimal description of what was found. The opportunity for prosecution is lost and your procedures are questioned."
COSHH Management
Event security staff encounter drug-related hazards, venue special effects, and emergency situations requiring basic chemical awareness and safe handling procedures
The Problems
Why This Matters for Event Security
- Door staff encounter drug paraphernalia, suspicious substances, and potential chemical hazards without training on safe handling
Staff are exposed to hazards from drug residue, sharps, or chemical substances found during searches
- Events may involve pyrotechnics, smoke machines, or other chemical devices that door staff are not briefed on
Staff cannot distinguish normal event effects from emergency situations, or are exposed to effects without understanding the hazards
The Solution
How COSHH Management Helps
Substance handling awareness training, sharps and needle-stick procedures, venue effects briefings, and emergency chemical response protocols
Staff understand hazards from substances they may encounter, have procedures for sharps injuries, and are briefed on venue-specific effects and hazards
Use Cases:
- • Suspected drug safe handling procedures
- • Needle-stick injury protocols
- • Chemical spill response at events
- • Venue pyrotechnic and effect briefings
- • Personal protective equipment for searches
- • Decontamination procedures
- • First aid for substance exposure
Feature Screenshot
COSHH Management
Real-World Examples
Example 1: Door staff encounter drug paraphernalia, suspicious substances, and potential chemical hazards without training on safe handling
Real Scenario
"A door supervisor conducting a search is pricked by a concealed needle. They were not trained on sharps hazards or post-exposure procedures. The incident causes significant distress and requires medical follow-up."
Example 2: Events may involve pyrotechnics, smoke machines, or other chemical devices that door staff are not briefed on
Real Scenario
"A smoke machine malfunction causes a heavy fog at a venue. Door staff are unsure if this is normal or an emergency requiring evacuation. Nobody briefed them on what effects to expect during the event."
Results Event Security Businesses Achieve
Other Security Solutions
Secure Your Event Standards
Join event security companies using Assistant Manager to maintain SIA compliance and professional excellence.