Pool Safety Compliance Made Simple
Manage water quality testing, lifeguard certifications, and poolside safety with digital tools designed for aquatic facilities.
The Challenge
Swimming pools operate under intense regulatory scrutiny - hourly water testing, PWTAG compliance documentation, lifeguard NPLQ tracking, and COSHH assessments for hazardous pool chemicals. Paper poolside logs get water-damaged, testing results are transcribed incorrectly, and lifeguard qualifications expire without warning. Public Health investigations after illness outbreaks demand months of water quality data, HSE investigations after near-drownings scrutinize lifeguard certification histories, and insurers require proof of rigorous chemical handling procedures. Wet environments destroy paper records exactly when you need them most.
How Assistant Manager Solves Swimming Pools Compliance
Each module is designed to address the specific challenges swimming pools businesses face every day.
Checklist Management
Swimming pools need hourly poolside testing logs that survive wet environments, daily plant room checks covering chemical dosing and filtration, and automatic PWTAG compliance reporting for inspections
The Problems
Why This Matters for Swimming Pools
- Hourly poolside water testing results are handwritten on paper logs that get wet, smudged, or lost, making it impossible to demonstrate consistent PWTAG compliance
During waterborne illness investigations, Public Health England cannot verify your chlorine and pH levels were maintained correctly, exposing you to enforcement action
- Plant room checks are rushed during busy periods, with chemical dosing and filter backwash procedures skipped or inadequately documented
Poor water quality develops unnoticed, leading to pool closure, member complaints, and inability to demonstrate proper operational procedures to inspectors
The Solution
How Checklist Management Helps
Waterproof tablet/phone compatible checklists with automatic PWTAG compliance calculation, photo evidence of test strips, and instant out-of-range alerts to management
Every water test is documented accurately with automatic flagging of non-compliant results, plant room procedures are verified with timestamps, and managers are alerted immediately to water quality issues
Use Cases:
- • Hourly poolside testing (free chlorine, pH, temperature) with PWTAG compliance verification
- • Daily plant room inspection checklists covering pumps, filters, and chemical systems
- • Chemical dosing and balance adjustment logging
- • Weekly backwash and deep clean scheduling
- • Monthly microbiological sampling coordination
- • Pool rescue equipment daily checks
- • Changing room and shower hygiene monitoring
Feature Screenshot
Checklist Management
Real-World Examples
Example 1: Hourly poolside water testing results are handwritten on paper logs that get wet, smudged, or lost, making it impossible to demonstrate consistent PWTAG compliance
Real Scenario
"Multiple swimmers report gastrointestinal illness. Public Health investigates and requests water testing records. Your paper poolside logs from that week are water-damaged and illegible - you cannot prove you maintained safe chlorine levels."
Example 2: Plant room checks are rushed during busy periods, with chemical dosing and filter backwash procedures skipped or inadequately documented
Real Scenario
"Water clarity deteriorates during school holiday sessions but nobody notices until a parent complains. Your plant room log shows generic "checked" entries with no detail on what was actually inspected or adjusted."
Training & Development
Swimming pools need NPLQ certification tracking, monthly CPR practice verification, annual RLSS updates, and site-specific training on pool layout, rescue equipment, and emergency procedures
The Problems
Why This Matters for Swimming Pools
- Lifeguard NPLQ qualifications and monthly CPR refresher attendance are tracked on spreadsheets, with expiry dates missed until a lifeguard reports for duty with invalid certification
Lifeguards work shifts with expired qualifications, voiding insurance cover and creating serious liability if a rescue is needed
- New lifeguards receive pool-specific training verbally, with no documented assessment of their competency for your specific pool layout and emergency procedures
When emergencies occur, lifeguards hesitate or make errors because they weren't properly trained on your facility's specific procedures
The Solution
How Training & Development Helps
Learning management system with NPLQ tracking, automatic 90/60/30 day expiry alerts, monthly CPR refresher scheduling, and pool-specific procedure training with competency assessment
Every lifeguard is verified current before every shift, monthly training is automatically scheduled and tracked, and facility-specific procedures are documented and assessed
Use Cases:
- • NPLQ certification tracking with automatic renewal alerts
- • Monthly CPR practice session scheduling and attendance logging
- • Annual RLSS qualification update management
- • Pool-specific emergency procedure training
- • First aid refresher certification tracking
- • Chemical safety and COSHH training for plant room staff
- • Customer service and difficult situation handling training
Feature Screenshot
Training & Development
Real-World Examples
Example 1: Lifeguard NPLQ qualifications and monthly CPR refresher attendance are tracked on spreadsheets, with expiry dates missed until a lifeguard reports for duty with invalid certification
Real Scenario
"A near-drowning incident occurs during a busy session. Investigation reveals the lifeguard on duty had an NPLQ certificate that expired 3 months earlier - your insurance claim is rejected and you face potential prosecution."
Example 2: New lifeguards receive pool-specific training verbally, with no documented assessment of their competency for your specific pool layout and emergency procedures
Real Scenario
"A child goes missing during a busy session. The new lifeguard doesn't know your lockdown procedure and delays implementation. The child is found safe, but the incident reveals inadequate site-specific training documentation."
COSHH Assessments
Swimming pools use highly hazardous chemicals including chlorine gas, sodium hypochlorite, pH adjusters, and algaecides - proper COSHH management is critical for staff safety and regulatory compliance
The Problems
Why This Matters for Swimming Pools
- Pool chemicals (chlorine, pH adjusters, algaecides) are hazardous substances requiring COSHH assessments, but Safety Data Sheets are filed away and staff don't know proper handling procedures
Staff suffer chemical burns or respiratory exposure, and HSE finds no documented COSHH assessments or training during investigation
- Chlorine gas storage and handling procedures lack documented risk assessment, and staff emergency response training is inadequate
Chemical incidents escalate because staff don't know proper emergency procedures, putting everyone at risk and exposing serious regulatory non-compliance
The Solution
How COSHH Assessments Helps
COSHH assessment management with AI chemical identification, automatic Safety Data Sheet retrieval, hazard-specific control measure templates, and mobile access for plant room staff
Every pool chemical has a current COSHH assessment with site-specific control measures, staff can access safety information instantly on mobile devices, and training completion is tracked
Use Cases:
- • Chlorine gas and liquid chlorine COSHH assessments
- • pH adjuster (acid and alkali) risk assessment and control measures
- • Algaecide and clarifier chemical safety documentation
- • Cleaning chemical COSHH for poolside and changing areas
- • Chemical storage and ventilation requirement tracking
- • Staff training records on chemical handling procedures
- • Emergency chemical incident response procedures
Feature Screenshot
COSHH Assessments
Real-World Examples
Example 1: Pool chemicals (chlorine, pH adjusters, algaecides) are hazardous substances requiring COSHH assessments, but Safety Data Sheets are filed away and staff don't know proper handling procedures
Real Scenario
"A pool technician adds pH minus too quickly, creating a localized acidic cloud that injures their eyes. HSE investigation finds no COSHH assessment for the chemical and no documented training on safe dosing procedures."
Example 2: Chlorine gas storage and handling procedures lack documented risk assessment, and staff emergency response training is inadequate
Real Scenario
"A chlorine gas cylinder develops a leak in the plant room. Staff attempt to manage it themselves without proper PPE or procedure, exposing themselves and swimmers to toxic fumes. Emergency services criticize your lack of chemical incident procedures."
HR Management
Swimming pools need shift-scheduling integrated with lifeguard qualification tracking, ensuring only currently certified staff can be assigned to lifeguard duties
The Problems
Why This Matters for Swimming Pools
- Lifeguard qualification certificates are stored in personnel files, with no easy way for duty managers to verify current certification before assigning shifts
Duty managers inadvertently schedule lifeguards with expired NPLQ, creating liability exposure and insurance invalidity
- Lifeguard medical fitness declarations and emergency contacts are collected during onboarding but not easily accessible during incidents
When a lifeguard is injured or becomes unwell during duty, you cannot quickly access their medical information or emergency contact details
The Solution
How HR Management Helps
Complete employee records with NPLQ tracking, automatic qualification verification before scheduling, medical information storage, and instant emergency contact access from any device
Every lifeguard's qualification status is automatically verified before shift assignment, medical information is accessible when needed, and duty managers can see certification compliance at a glance
Use Cases:
- • NPLQ qualification tracking integrated with scheduling
- • Automatic shift assignment blocks for expired certifications
- • Lifeguard medical fitness declarations and updates
- • Emergency contact quick access for duty managers
- • Monthly CPR refresher attendance tracking
- • Right-to-work documentation storage
- • Staff certification reporting for contract compliance
Feature Screenshot
HR Management
Real-World Examples
Example 1: Lifeguard qualification certificates are stored in personnel files, with no easy way for duty managers to verify current certification before assigning shifts
Real Scenario
"A duty manager creates the rota based on availability, not knowing a lifeguard's NPLQ expired last week. The lifeguard reports for duty and mentions it casually. You have no cover and must close the pool."
Example 2: Lifeguard medical fitness declarations and emergency contacts are collected during onboarding but not easily accessible during incidents
Real Scenario
"A lifeguard has an asthma attack during a pool evacuation. While waiting for paramedics, you realize you don't know if they have an inhaler or relevant medical conditions. Their personnel file is locked in the office."
Risk Assessment
Swimming pools need risk assessments covering pool layout and features, plant room equipment, chemical handling, and specific user groups (lessons, public swimming, diving)
The Problems
Why This Matters for Swimming Pools
- Pool safety risk assessments are generic documents that don't reflect your specific pool depth, layout, features, and user profile
When drowning or near-drowning incidents occur, insurers find your risk assessment inadequate because it doesn't address the specific hazards of your facility
- Pool plant room risk assessments don't cover specific hazards of your chlorination system, high-pressure filtration, and chemical storage
Plant room incidents result in injury, and HSE finds your risk assessment doesn't reflect the actual hazards staff face
The Solution
How Risk Assessment Helps
Facility-specific risk assessment system with pool feature templates (diving boards, wave pools, flumes), plant room equipment hazard libraries, and AI-suggested control measures
Every aspect of your facility has a specific risk assessment covering actual hazards present, with automatic review reminders and version history
Use Cases:
- • Pool depth and layout specific drowning risk assessment
- • Pool feature risk assessment (diving boards, slides, wave machines)
- • Plant room pressurized system and machinery hazards
- • Chemical handling and storage risk assessment
- • User group risk assessment (lessons, public swim, competitive events)
- • Poolside slip and trip hazard management
- • Emergency evacuation and rescue procedure risk review
Feature Screenshot
Risk Assessment
Real-World Examples
Example 1: Pool safety risk assessments are generic documents that don't reflect your specific pool depth, layout, features, and user profile
Real Scenario
"A near-drowning occurs in your wave pool. Investigation reveals your risk assessment is a generic template covering 'swimming pool' hazards but doesn't mention wave machine-specific risks like wave-induced currents."
Example 2: Pool plant room risk assessments don't cover specific hazards of your chlorination system, high-pressure filtration, and chemical storage
Real Scenario
"A filter lid blows off under pressure, injuring a technician. Your plant room risk assessment mentions "filter operation" generically but doesn't cover the specific pressure system hazards of your equipment."
Accident & Incident Records
Swimming pools need incident reporting that captures lifeguard response details, links to water quality data at time of incident, and enables pattern recognition across rescues and near-drownings
The Problems
Why This Matters for Swimming Pools
- When pool incidents occur, lifeguards focus on rescue and first aid, leaving detailed incident documentation until later when crucial details are forgotten
Incomplete incident records fail to capture witness information, water conditions, or lifeguard response times - leaving you exposed during investigations
- Near-drowning incidents and dangerous behavior are not consistently reported or analyzed for patterns
Recurring issues (specific pool areas, times of day, user behavior) go unrecognized until serious incidents occur
The Solution
How Accident & Incident Records Helps
Mobile incident reporting with structured rescue forms, automatic RIDDOR assessment, witness capture, water test linking, and pattern analysis by pool area and time
Every incident is documented immediately with all relevant details, automatic RIDDOR reporting when required, and trend analysis identifies problem areas before serious incidents occur
Use Cases:
- • Swimmer rescue and first aid incident reporting
- • Near-drowning and dangerous behavior documentation
- • RIDDOR determination and submission for serious incidents
- • Witness statement capture from lifeguards and other swimmers
- • Water quality data linking at time of incident
- • Monthly incident pattern analysis by pool zone and time
- • Lifeguard performance review and additional training identification
Feature Screenshot
Accident & Incident Records
Real-World Examples
Example 1: When pool incidents occur, lifeguards focus on rescue and first aid, leaving detailed incident documentation until later when crucial details are forgotten
Real Scenario
"A swimmer is rescued from the pool by a lifeguard. Six months later their solicitor requests all records. Your handwritten accident book has 'swimmer in difficulty, rescued' with no detail on response time, water conditions, or why the swimmer got into difficulty."
Example 2: Near-drowning incidents and dangerous behavior are not consistently reported or analyzed for patterns
Real Scenario
"Multiple "swimmers in difficulty" reports occur in the same pool area over several weeks. Nobody connects them. A drowning incident finally triggers investigation, revealing a dangerous current from a faulty inlet jet."
Results Swimming Pools Businesses Achieve
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